FAQ

What is the ordering deadline? 

The Queen's KIN Apparel Store will close on November 3, 2024 at 11:59 PM. Please make sure you get your order submitted before this time - late orders cannot be accepted!

 

How do I know which size to order?

Each of the styles in the Queen's Kin apparel store has garment measurements included in the product description. Please make sure you choose the correct size -  we're not able to exchange or refund items that were ordered in the wrong size. 

 

Can I change or cancel my order? 

If you wish to change or cancel your order, please contact us and we will make every effort to accommodate your request.

However, we produce your items "on demand", so orders cannot be changed or cancelled once the store has closed and goods have gone into production.

 

There is a problem with my order. What do I do? 

We exercise a high degree of care in producing quality garments, and are committed to your satisfaction. If you receive a garment with a defect, please contact us.

Unfortunately, because garments are produced to order, we cannot exchange garments or accept returns of garments that are purchased in the wrong size. 

 

Where is my order coming from?

Your Queen's Kin apparel is being decorated & shipped locally here in Kingston by Primetime Custom (www.primetimecustom.com)

 

Pick-up and Shipping

When can I pick up my order?

You'll be contacted via email once your order is ready for pick up - during the week of December 2, 2024.

 

Can I have my order shipped? 

No, this store has been set up to allow for order pickup only at Queen's University. Please contact us with any questions or concerns at qkinfall2024@primetimecustom.com.